The cloud-hosted VoIP internet telephones that we organise and integrate, support an open standard cloud-based internet VoIP telephone solution.
That means you are not locked down for years to one hardware parts manufacturer.
A conservative approach is taken. From direct experience, we understand the pitfalls of a poorly integrated telephone solution. Do it right once.
VoIP is Voice over Internet Protocol, also known as IP telephony. It is way of delivering voice communication via the internet.
Experience Counts
Our team has over a decade of internet telephony system administration and deployment. The VoIP team have a background of traditional PBX. Our senior systems administrator and senior engineer have been there during the early days of internet telephony. Nothing beats hands on use.
Deal direct with the technician
A university qualified systems administrator or degreed engineer will consult, deploy and support an appropriate solution.
No sales team here. No overpromising to get a deal closed.
Customisations to Cloud-Hosted VoIP Internet Telephones
There is no point just listing the phone systems features capabilities. We consult and advise on options and actually get them configured.
Features are subject to change and availability.
Features
- Cloud PBX (no box at your site) (server in a professional data centre)
- the provider takes care of it.
Should your telephone server experience a hardware fault, the voice telephony service provider is able to migrate it to another physical server. To get you back online.
Should there be a software fault, your provider attends to it, by making remote changes or restoring settings.
No need to wait for a technician to come to your offices.
Software updates are also taken care of.
- the provider takes care of it.
- Call Centre features
- IVR Interactive Voice Response.
Menu prompts, such as “Press 1 for Sales”. - Call Queues.
Places inbound callers in a waiting queue. - Call Parking – public hold for later call pick up from another extension or user
- IVR Interactive Voice Response.
- Announcements.
- Branding – welcome message, company branding
- Ring Groups – such as “Clerical Receptionist extensions”
- Simultaneous Ring, Call Forwarding, Call Hunt,
- Call Pickup, Call Hold, Call Park, Call Transfer, Call Waiting,
- Time of Day call routing – when out of hours how to handle the incoming call
- Do not Disturb
- Caller ID with Name and Number – identify your callers name
- Shared Telephone Address Book – Corporate Telephone Directory
- Voice mail to email – arrives as an attachment
(Can be configured to also arrive direct to your end telephone) - Voice mail to one, voice mail to group – arrives to phone or as an email attachment
- Call Centre features Advanced
- ACD Automatic Call Distribution.
Inbound calls are routed to the most appropriate extension (agent). For example, support team. Rules based management of inbound calls.
(* Subject to plans, Enterprise options) - Call blocking blacklisting (* Subject to plans, Enterprise options)
- Messages-on-hold, Advertising-on-hold (* Subject to plans, Enterprise options)
- Unified Messaging Presence – in or out of the office (* Subject to plans, Enterprise options)
- Conference Calls (* Subject to plans, Enterprise options)
- Audio Conferencing (* Subject to plans, Enterprise options)
- Instant Messaging (* Subject to plans, Enterprise options)
- Mobility and Fixed Mobile Convergence (* Subject to plans, Enterprise options)
- Call Recording – allows staff training or legal compliance
(* Subject to plans, Enterprise options)
Costs
Opex not Capex
- Should help smooth out your business costs.
- In some circumstances, it may be cost effective to
- purchase your telephone handsets outright,
- whilst the rest of the telephone system is rented on a contract basis.
What devices can you connect to the telephone system?
The system is available from many types of end-user devices:
- physical IP telephone handsets (hardware running the open SIP standard)
Whilst other plans have - desktop computer (software runs on Windows)*,
- laptop computer (software runs on Windows)*,
- smartphones and tablets (software runs on Apple iOS & Google Android)*
* Subject to plans, Enterprise options
What is the standard call plan?
Our preferred vendor offer the following contract which includes
Unlimited local, national, Australian mobile and 13/1300 calls (on select plans)
(excludes Premium 19xx numbers)
I was told the Telephone PBX box in my office is better
No More Boxes for Cloud-Hosted VoIP Internet Telephones
Forget about the past in telephone communications. It is now all internet and computerised systems.
With a cloud-hosted telephone system, you are able to have a feature-rich telephony solution. The main system is hosted in a secure Australian based data centre.
This eliminates the need for a costly on premise box.
No need to wait for a technician to drive to your office, to fix or replace a part in your central telephone PBX box. The telephone server is a proven computer software solution.
On-Site telephone systems fail should your internet link be disconnected
If your telephone system PBX unit is setup on-site at your office, this introduces added points of failure.
Should your office internet link get disrupted, cut and your telephone box is at your office; then your customers cannot get answered by your system.
Should your office electrical power supply get cut, blackout, and your telephone box is at your office; then your on-premise telephone system off and cannot answer any calls.
A solution is moving this box (cloud telephone server) into the cloud.
Externally Cloud hosted telephone servers give better redundancy
Our preferred provider place telephone servers within a professional datacentre. These datacentres have multiple links to the internet. Enterprise redundancy.
Should a customer call, and your office or staff internet link be cut, your customers would still be answered by your computerised VoIP telephone system in the cloud.
Professional setup VoIP systems, intelligently divert calls to your staff’s mobile phones, when they have VoIP client software agent installed.
With a Working from Home team, these external users should still be able to attend to the calls. Should no extensions be online, inbound callers should be able to allow Voice Mail Messages to be left. When your internet link or electrical power is later restored, you should receive these as messages as emails with Voice Mail message attachments.
This would be a fall back system to allow for Disaster Recovery continuity.
* Subject to plans
Good internet connectivity required for Cloud-Hosted VoIP
We will advise you on suitable internet links for this purpose.
A sole trader or small business vs a corporate multiuser telephone Cloud PBX system.
We will advise and match to a suitable internet link.
Cloud-hosted VoIP solution relies on a quality internet link to provide a voice service. We will match to an appropriate NBN General Purpose internet connection or suitable NBN Enterprise Fibre link. Cloud-hosted VoIP is an affordable and viable option.
Find a reseller who understands and is able to design a telephone system to reduce any data transmission delays. Reduce the latency and the jitter. This leads to the best outcome of your investment of your internet telephone communication system.
How to avoid a poor telephone experience
Cloud PBX Server in the same capital city
Place the telephone system in the city nearest to your office location. This is critical.
Many cloud VoIP providers have servers interstate.
If you are in Sydney, it will be placed in Sydney,
Why?
Distance causes latency, causes delays in the very time sensitive voice transmission.
Jitter is one of the most common VoIP call quality problems.
For more information, about specific internet links for voice communications over the internet, please refer to our Internet Connectivity page.
Open Standards Systems
No more expensive proprietary telephone PBX boxes or servers sitting in your building. A range of compliant open standards telephone handsets are available.
You are not locked down to the one vendor for the lifetime of your telephone system.
Many manufacturers make open SIP standards handsets. You are able to shop around from many models that abide to the open standard.
Open standards are best for your business’ budget. We use open standards.
Full Deployment Service
Care is taken with the planning, project management and deployment. With our preferred enterprise partner, your specific cloud-hosted telephone solution will be deployed. It is not a sell and leave system. Throughout the life of the product, we are here to assist.
We will consult with you to customise and program the system with your preferred settings. From a simple ring all extensions. To your choice of a welcome message, company branding, messages on hold, menu prompts and voice to email options.
For more information about our Cloud-Hosted VoIP Internet Telephones.
Please contact us to discuss how we may be of assistance with your specific requirements and business goals.
Sky Skill Computer Support and Unified Communications is our core business.
Skilfully supporting cloud, hybrid mix and on-premise unified communications and computer solutions
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